Frequently Asked Questions
On a case-by-case basis, if we judge that we can’t solve the dispute or it’s not cost-effective to continue collecting the invoice, we’ll cease our amicable collections service.
Our collections experts can handle special situations like insolvency or bankruptcy with their expertise and in-depth knowledge. In most cases, we move the case over to our insolvency service, which includes submitting a proof of debt, communicating with the insolvency practitioners, and monitoring for dividend payments.
Our collections experts will solve the dispute(s) with their expertise and in-depth knowledge.
Sometimes, it can happen that amicable collections doesn’t yield results. Then we’ll discuss the situation and options with you. If you decide to stop the collections process, we’ll close your case. If you consider pursuing legal action, we’ll advise you on the success chance, possible timeline, and potential costs.
Sometimes, it can happen that amicable collections doesn’t yield results. Then we’ll discuss the situation and options with you. If you decide to stop the collections process, we’ll close your case. If you consider pursuing legal action, we’ll advise you on the success chance, possible timeline, and potential costs.
The timeline and costs of legal action will differ per debtor’s country and the size of the debt. We require a retainer from our clients before sending a case for a legal review. It is your decision to proceed with legal action and thus bear its costs.
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Get an obligation-free, instant quote on our amicable debt collection services
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Access each collection case that is placed with us
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View the status and actions taken in each case
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Contact the professionals working on each case
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View any outstanding invoices
Our Collection Process

Manage our progress online
We offer all clients a secure portal through which you can manage your debt collection case progress. Optimized for ease of use by our customers and partners, as well as your debtors, the system boasts functions that are unique to ARC as well as 24/7 accessibility.
As an ARC Collections customer, factor or partner, you can access our system in many languages and download or share data in the format of your choice.

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